RealtyOneOS

Terms of Service

Last updated: March 15, 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the RealtyOneOS platform, website, and related services (collectively, the “Service”) operated by REALTY1OS LLC (“Company,” “we,” “us”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

RealtyOneOS is a multi-tenant SaaS platform for real estate brokerages that provides transaction management, compliance tracking, commission calculations, document management, e-signature integration, CRM/lead management, AI-assisted workflows, and agent landing pages. The Service is designed for licensed real estate professionals and their brokerages.

3. Account Registration

  • You must provide accurate, complete, and current information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • Accounts are provisioned by your brokerage administrator and are subject to your brokerage’s policies
  • You must be at least 18 years old to use the Service

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Access data belonging to another brokerage or user without authorization
  • Attempt to circumvent tenant isolation, access controls, or security measures
  • Upload malicious content, viruses, or harmful code
  • Scrape, harvest, or extract data from the Service through automated means
  • Resell, sublicense, or redistribute the Service without written consent
  • Use MLS listing data in violation of MLS/IDX rules and regulations

5. Data Ownership and Tenant Isolation

  • Your brokerage retains ownership of all data entered into the Service
  • Data is strictly isolated between brokerage tenants — no cross-tenant data access is permitted
  • We do not sell your data to third parties
  • You grant us a license to use your data solely to operate and improve the Service
  • Upon account termination, your brokerage may request data export within 30 days

6. Electronic Signatures

The Service includes electronic signature capabilities compliant with the ESIGN Act (15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (UETA). By using the e-signature feature, you consent to conducting transactions electronically and acknowledge that electronic signatures carry the same legal weight as handwritten signatures. All signed documents include cryptographic verification (PAdES-LTA, X.509 certificates, RFC 3161 timestamps).

7. SMS/Text Messaging Terms

  • SMS notifications are opt-in only and can be enabled in your notification preferences
  • Message types: urgent compliance alerts, payment confirmations, critical deadline warnings
  • Message frequency varies based on your platform activity
  • Reply STOP to opt out of SMS at any time, or disable in Settings → Notifications
  • Reply HELP for support information
  • Standard message and data rates may apply
  • SMS is not available in all regions; carrier restrictions may apply

8. AI Features

The Service includes AI-powered features (document classification, risk scoring, coaching insights, natural language search). These features are advisory only and do not constitute legal, financial, or professional advice. AI suggestions require human review and approval before taking effect. The Company is not liable for decisions made based on AI recommendations.

9. MLS Data

MLS listing data displayed in the Service is provided by third-party MLS organizations (including NTREIS). This data is deemed reliable but not guaranteed. All MLS data is subject to the rules and regulations of the applicable MLS organization, including IDX display requirements. You agree to comply with all applicable MLS rules when using listing data.

10. Payment Terms

  • Subscription fees are billed to the brokerage account on a monthly or annual basis
  • All fees are non-refundable unless otherwise stated
  • We reserve the right to modify pricing with 30 days advance notice
  • Failure to pay may result in service suspension or termination

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOUR BROKERAGE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

14. Termination

We may terminate or suspend your access to the Service at any time for violation of these Terms, non-payment, or at the request of your brokerage administrator. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination shall survive (including data ownership, limitation of liability, and indemnification).

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Dallas County, Texas.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance of the revised Terms.

17. Contact Us

REALTY1OS LLC
4322 N Belt Line Rd, Ste B214
Irving, TX 75038
Email: support@realtyoneos.com
Phone: (480) 285-6053